- Where does the data come from?
- From the community-run deadlock-api.com. This site is not provided or endorsed by Valve; LOK.GG only computes and displays the numbers it receives.
- How often is it refreshed?
- Player match history and search every 5 minutes, hero stats, leaderboards and live matches within 1 hour, hero and item data every 24 hours. If the source API is down we show the last copy we have, marked "data from n min ago".
- How do I find a player?
- Type a Steam name, a Steam profile URL (steamcommunity.com/profiles/… or /id/…), a 17-digit SteamID64 or an account id into the search box. URLs and ids open the profile directly; names show a list when several players share one.
- A profile is empty or missing recent matches.
- Matches are not collected when the Steam profile's Game Details are private or data sharing is turned off inside Deadlock. A match that just ended takes a little while to reach the source API, so check back shortly.
- What do rank badges and hero tiers mean?
- Rank badges show Valve's rank and sub-rank as is. Hero tiers (S, A, B, C, D) are our grouping by win rate on the current patch; heroes with few matches can move around.
- I clicked a leaderboard name and got someone else.
- The official leaderboard carries names only, not account ids. When several accounts share a name we open the one with the highest current rank, and show search results when we cannot decide. Paste the profile URL into search to reach the exact account.
- Where do I report wrong data or request a feature?
- Use the email on the contact page. Mentioning the page and what looked off helps us fix it quickly.